Refund policy

Hi!  I'm Deborah Watson Andress, also known as The Tattered Artist.  I'd like to personally thank you for visiting my shop.  It is my hope that you'll find as much joy in my art and other products as I have found in creating them.  If you don't see what you're looking for or if you have a specific request, please feel free to contact me.  I'll do what I can to assist you.  

 Damages:

Please inspect your order upon reception and contact us immediately if the item is defective or damaged. Damages must be reported to us within 24 hours of the package being marked as delivered from the tracking on the USPS or UPS website.  If it is past the 24 hours of the package being delivered, you will need to submit the claim with the carrier and we will not be able to refund or replace any of the order.  We will reship whatever is damaged if the product is still available or we will send a refund if it is within 24 hours of having been delivered. 

Additionally, pictures must be provided to prove damage and you must keep the box and product so the shipping company can pick it up and process the claim.  Without the photos and package, we cannot validate damage and cannot provide a refund for damaged products.  In those cases, you will need to submit a claim to the shipping company to receive a refund.  

Refunds:

ALL SALES ARE FINAL.  We cannot issue refunds or exchanges.  Please review online images and descriptions carefully before making your selection.  Attention is given to each product to ensure accurate measurements and a detailed product description and product dimensions are also provided.  Be sure to double check your cart to ensure it includes the products that you wish to purchase.